Privacy policy

Privacy policy

Privacy Policy of Swiss Travel & Trade Sagl

Information regarding the protection and use of personal data by Swiss Travel & Trade Sagl pursuant to the Federal Data Protection Act (DPA) of 19 June 1992 (as of 1 January 2011) in Switzerland and for the purposes of Art. 13, Legislative Decree no. 196 of 30 June 2003 in Italy.

The protection of personal data is a crucial aspect based on trust and for Swiss Travel & Trade Sagl the trust of customers is very important.

For this reason, Swiss Travel & Trade Sagl intends to respect the private and personal sphere of its Customers and to observe all applicable legal regulations concerning the processing of personal data. With this statement, it intends to inform Customers of the purposes and procedures adopted in the collection of personal data, requesting their consent to use them for specific purposes.

By consulting this statement, the Customer will be informed of the purposes and procedures for the collection and processing of personal data provided during navigation on https://autotaxilugano.ch/ and at the time of placing a purchase order, regardless of the mode of communication used (e.g. electronic or telephone).

The customer can browse the Swiss Travel & Trade Sagl website without having to provide personal data. While visiting that site, the Customer’s identity remains anonymous at all times, unless he/she chooses to reveal his/her data and/or access his/her account – if any – by entering his/her user name and password.

Definitions

Service

The Service is the individual Website referred to: e.g. https://autotaxilugano.ch/ operated by Swiss Travel & Trade Sagl and Authorised Third Parties.

Personal Data

Personal data refers to information about a living individual who can be identified from such data (or from that and other information that is or may come into our possession).

Usage data

Usage data is automatically collected and generated by the use of the Service or its infrastructure itself (e.g. time spent on a page).

Cookies

Cookies are small files stored on your device, be it a computer or a mobile device.

Data controller

The Data Controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal information. With regard to this Privacy Policy, we act as the Data Controller of your personal information.

Tracking settings

The Cookies panel allows you to customise your consent settings for any tracking technologies used to help us implement the features and activities described below. To better understand the usefulness of these tracking tools and how they work, we encourage you to review our Cookie Policy. You can review and change your preferences at any time.

Essential interactions and functionalities

These tracking tools facilitate simple interactions and functionality that allow you to access specific resources of our service and communicate with us more effectively.

Enhanced experience

These tracking tools improve the personalisation of the user experience, optimise the management of settings and facilitate interaction with external networks and platforms.

Tracking and measurement

These tracking tools allow us to evaluate traffic and analyse your behaviour in order to improve our service.

Advertising and targeting

These trackers help us to provide you with personalised marketing content based on your behaviour and to manage, deliver and monitor ads.

Data Processors (or Service Providers)

A Data Processor (or Service Provider) is any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers in order to process data more efficiently.

Data Subject (or User)

The Data Subject is the living individual who makes use of our service and to whom the personal data relates.

Collection and use of information

We collect various types of information for the purpose of providing and optimising our service.

Types of Data collected

Personal Data

As part of your use of our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (‘Personal Data’). This information may include (but is not limited to):

• First and last name
• Telephone number
• Email address
• Address, state, canton, district, postal code, city
• Cookies and usage data

We may use your Personal Data to send you newsletters, promotional or marketing materials and other information that may be of interest to you. You may opt out of receiving some or none of these communications from us by using the unsubscribe link or instructions provided in the emails we send, or by contacting us directly.

Usage data

We may also collect information about how you access and use the Service (‘Usage Data’). This Usage Data may include details such as your computer’s IP address, browser type, browser version, pages of our Service visited, date and time of visit, time spent on these pages, unique device identifier and other diagnostic data.

Express consent of the person concerned

By consulting this information notice, the Customer expressly consents to the processing and disclosure of his or her personal data for the purposes and in the manner described in the relevant section. This consent is recorded in the systems of Swiss Travel & Trade Sagl and may be revoked by the Customer at any time, with immediate effect.

Data tracking cookies

We use cookies and related tracking technologies to monitor activity on our Service and collect certain information. Cookies are small files that may contain a unique anonymous identifier. They are sent to your browser from a website and stored on your device. Other tracking technologies used include beacons, tags and scripts, which are used to collect data and to improve and analyse our Service.

You can set your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do not accept cookies, you may not be able to take full advantage of some parts of our Service.

Examples of cookies we use:

• Session cookies: we use session cookies to administer our service.
• Preference cookies: we use preference cookies to remember your preferences and various settings.
• Security cookies: we use security cookies for security reasons.

Data usage

Swiss Travel & Trade Sagl uses the data collected for various purposes:

• To provide and maintain our Service
• To inform users of changes to the service we offer
• To allow users to use interactive features of our service at their discretion
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the use of our Service
• To identify, prevent and address technical problems
• To send you updates, special offers and general information about other products, services and events we offer that are similar to those you have already purchased or in which you have expressed an interest, unless you have opted out of receiving such communications.

Swiss Travel & Trade Sagl may process your personal data because:

• It is necessary for the performance of a contract entered into with you
• You have given your consent for us to do so
• The processing is in our legitimate interests and does not override your rights
• It is required for compliance with legal obligations

Data retention

Swiss Travel & Trade Sagl will only retain your personal data for as long as is necessary for the purposes described in this Privacy Policy. We will use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), to resolve disputes and to enforce our agreements and policies. Swiss Travel & Trade Sagl will also retain Usage Data for internal analysis. Generally, Usage Data is retained for a limited period of time, except where such data is needed to increase security or improve the functionality of our service, or we are required by law to retain it for longer periods.

Transfer of data

Your information, including Personal Data, may be transferred to – and stored on – computers located outside your state, province, country or other governmental jurisdiction, where data protection laws may differ from those of your jurisdiction. If you are located outside of Switzerland and decide to provide information to us, please note that we transfer the data, including Personal Data, to Switzerland for processing there. Your consent to this Privacy Policy, followed by your decision to send us such information, constitutes acceptance of the transfer. Swiss Travel & Trade Sagl Sagl will endeavour to take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, ensuring that no transfer of your Personal Data takes place to any organisation or country unless there are adequate safeguards regarding the security of your data and other personal information.

Disclosure of data

Disclosure for law enforcement purposes.

In certain situations, Swiss Travel & Trade Sagl may be required to disclose your personal information if required to do so by law or pursuant to lawful requests by public authorities (such as a court or government agency).

Legal requirements

Swiss Travel & Trade Sagl may disclose your Personal Data in good faith, believing that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Swiss Travel & Trade Sagl
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Data security

The security of your data is a priority for us, however it is important to remember that no method of data transmission over the Internet or electronic storage can be considered 100% secure. Consequently, while we take all commercially reasonable steps to protect your Personal Data, we cannot guarantee its complete security.

Your data protection rights under the General Data Protection Regulation (GDPR)

If you reside in the European Economic Area (EEA), you have specific data protection rights. Swiss Travel & Trade Sagl is committed to taking appropriate steps to allow you to correct, amend, delete or restrict the use of your Personal Data.

If you wish to be informed about the Personal Data we hold about you and if you wish to have it removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we hold about you. If made possible, you can access, update or request deletion of your Personal Data directly from the account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

• Right of rectification: you have the right to rectify your information if it is inaccurate or incomplete.
• Right to object: you have the right to object to our processing of your Personal Data.
• Right to restriction: you have the right to request that we restrict the processing of your Personal Data.
• Right to data portability: you have the right to receive a copy of the information we hold about you in a structured, machine readable and commonly used format.
• Right to withdraw consent: you also have the right to withdraw your consent at any time if Swiss Travel & Trade Sagl has relied on your consent to process your Personal Data.

Please note that we may require you to verify your identity before proceeding with your requests. You also have the right to lodge a complaint with a Data Protection Authority about the way we collect and use your Personal Data.

For more details, please contact the relevant data protection authority in your country or region within the European Economic Area (EEA).

Service Providers

We may use third party companies and individuals to facilitate our Service (‘Service Providers’), to deliver the Service on our behalf, to perform services related to the Service, or to assist in analyzing the use of our Service.

These third parties have access to your Personal Data solely to perform these activities on our behalf and are bound not to disclose or use such information for any other purpose.

Statistics

We may use third party services to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics tool provided by Google that tracks and reports on website traffic. Google uses the data collected to track and monitor the use of our Service. This information may be shared with other Google services, which may use the information collected to customise ads in their ad network. You have the option to exclude your activity on the Service from Google Analytics tracking by installing the Google Analytics opt-out browser add-on. This component prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about your visits.

For more details on Google’s privacy policies, please see Google’s Privacy Terms page: https://policies.google.com/privacy?hl=en

Facebook and permissions

Depending on your preferences regarding the use of cookies, our service may share some basic information with Facebook regarding your Facebook account in order to collect data, including Personal Data, through it. This allows the Application to establish a connection with your account on the social network Facebook, a service offered by Facebook Inc.

For further details on the required permissions, please refer to Facebook’s permission documentation and privacy policy.

The required permissions are as follows:

Basic information

The basic information of the user registered with Facebook usually includes the following data: ID, name, picture, gender and language of location. If the user has made additional data publicly available, this information may also include Facebook ‘friends’ and other additional data.

Email

Provides the user’s primary email address.